Last Updated: October 8, 2026
At Any Custom Boxes, we strive to make ordering and receiving custom packaging simple, reliable, and convenient. We work to ensure your packaging is produced according to your approved specifications and delivered as efficiently as possible. Our shipping policy explains our production timelines, delivery estimates, shipping procedures, and tracking information.
Shipping Area
Any Custom Boxes serves customers throughout the United States.
Shipping availability for Alaska, Hawaii, U.S. territories, and remote locations may vary depending on the order specifications and delivery address.
For international shipping inquiries, please contact our support team before placing an order to confirm availability, shipping costs, and estimated delivery times.
Order Cutoff Time
Our standard order cutoff time is 4:00 PM Eastern Time (ET), Monday through Friday, excluding U.S. federal holidays.
Orders and approvals received after the cutoff time, on weekends, or on public holidays are reviewed on the next business day.
Custom packaging production begins after the required order details, artwork, and final proof have been approved.
Production Time
Standard production typically takes 6–8 business days after final artwork approval and order confirmation.
Production times may vary depending on the packaging style, material, quantity, printing requirements, finishing options, and order complexity.
Any additional production requirements or changes to the approved specifications may affect the estimated completion date.
Delivery Time
Standard delivery within the United States typically takes approximately 4–5 business days after production is completed and the order has been dispatched.
Actual transit times depend on the destination, shipping carrier, package size, and local delivery conditions.
Delivery estimates are not guaranteed arrival dates unless expressly confirmed in writing.
Total Lead Time
The estimated total lead time for standard orders is 10–13 business days after final artwork approval and order confirmation, including production and shipping.
This estimate may vary based on the product specifications, delivery location, carrier operations, and any additional order requirements.
Weekends and applicable public holidays are not counted as business days.
Rush Orders
Rush production and expedited shipping may be available for orders with urgent deadlines.
Availability depends on the packaging specifications, production capacity, delivery destination, and shipping carrier.
Please contact our team before placing an urgent order to discuss available options. Any additional charges and revised timelines will be confirmed during the quotation process.
Shipping Costs
Shipping charges, available delivery methods, and any location-specific conditions will be communicated during the quotation or order confirmation process.
Additional charges may apply to expedited deliveries, remote destinations, special handling requirements, or international shipments.
Shipping Partners
Any Custom Boxes works with established shipping carriers to arrange safe and efficient deliveries.
Depending on the order requirements and destination, shipments may be handled by UPS, FedEx, DHL, or other suitable logistics providers.
Carrier selection depends on shipment size, destination, service availability, and delivery requirements.
Order Tracking
Once your order has been shipped, tracking information will be provided by email when available.
You can use the tracking details to monitor your shipment and check the estimated delivery status through the carrier’s tracking system.
If you have not received tracking information after dispatch confirmation, please contact our support team with your order number.
Shipping Delays
Although we make every effort to meet estimated production and shipping schedules, delays may occur due to circumstances outside our control, including:
- Severe weather or natural disasters
- Carrier disruptions or transportation delays
- Federal holidays and peak shipping seasons
- Production complications or material availability
- Incorrect or incomplete shipping information
- Customs clearance or other delivery restrictions, where applicable
If we cannot ship your order within the agreed timeframe, we will provide an update and explain the available options, including cancellation and refund rights where required by applicable law.
Lost or Missing Shipments
If your tracking information indicates that your order has been delivered but you have not received it, please verify the shipping address and check with the carrier or receiving location.
If your shipment appears lost or has not arrived within the expected delivery period, contact our support team with your order number and tracking details.
We will assist in reviewing the shipment status and coordinating with the shipping carrier to determine the appropriate next steps.
Damaged Shipments
If your packaging arrives damaged, please contact us as soon as possible after delivery.
To help us investigate the issue, provide:
- Your order number
- Clear photographs of the damaged products
- Photographs of the outer shipping packaging
- The shipping label or tracking information
- A brief description of the damage
Please retain the damaged items and original shipping materials until our team has reviewed the claim.
Eligible issues will be addressed according to our Refund & Returns Policy and applicable consumer protection laws.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your delivery address, please contact us immediately.
Address changes requested after dispatch may not be possible and could result in additional carrier charges or delivery delays.
Contact Us
For questions about production, tracking, shipping, delivery, lost shipments, or transit damage, please contact:
Any Custom Boxes
1901 Edgewater Dr, Friendswood, TX 77546, United States
Phone: +1888 310 5557
Email: sales@anycustomboxes.shop
For an existing shipment, please include your order number and available tracking information.